Shipping Policy

Thank you for shopping with ShopJO. We are committed to delivering your order quickly and securely.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times:

• United States: 7–15 business days

• Canada: 7–18 business days

• Europe: 7–15 business days

• Australia & New Zealand: 8–18 business days

• Other International Locations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear.

Delayed or Lost Packages

While we work closely with our shipping partners, delivery delays can occasionally occur. If your package is significantly delayed or appears lost, please contact our customer support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect addresses provided during checkout.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support team. We are happy to help.